AI’s impact is pervasive in our lives, transforming everything from retail trends to healthcare diagnostics and personal digital assistants like Siri and Alexa. It has the power to simplify business workflows, and AI for business texting is a valuable tool to incorporate into communication strategies. Despite the buzz around AI, there are misconceptions about its different types and how it can be implemented.
Traditional AI learns rules and data to predict patterns and make suggestions based on those patterns, while generative AI goes further to create new data based on a prompt and existing data. Generative AI is particularly useful in creative business settings, allowing for content creation and repurposing. Incorporating AI into text message communication can improve workflows and result in better engagement with contacts.
Recent iOS updates, particularly in the Messages app, include AI features such as autocorrect learning, word and sentence autofill, grammar correction, and improved search functionality. These updates enhance personal communication but raise the question of separating personal and business communication. Business texting platforms with AI features can provide word and sentence autofill, grammar correction, MMS capabilities, and precise message search, streamlining business communication on a single device and allowing for collaboration and security.
It’s important to distinguish between AI and automation, as automation operates based on specific rules and can’t create its own rules or respond to unknown sources. Similarly, SMS automation and AI for business texting may appear similar but have different functionalities. Understanding the distinctions between these technologies is crucial for effective implementation in business communication strategies.