In these modern times, we ask our watches to make calls and our phones to tell time. The future is now, and we can do even more incredible things, like speaking with intelligent virtual assistants to order pizza or close blinds. The evolution of chatbots started back in 1966 when Joseph Weizenbaum, an MIT professor, created Eliza, the first conversational interface. This rule-based program simulated a human psychiatrist by using pre-written responses. Eliza laid the foundation for modern conversational AI technology.
Conversational artificial intelligence or generative AI is a technology that enables computers to have multi-turn dialogues with users and provide creative answers. AI chatbots, language models, and voice assistants can exchange messages through text, voice, images, and videos. These systems use advanced algorithms such as natural language processing and machine learning to have fluid conversations with users. By combining conversational AI with other technologies, such as computer vision and natural language generation, sophisticated tasks like image recognition and mimicking human behavior can be accomplished.
Conversational AI tools are utilized in various fields, such as e-commerce, healthcare, and customer service, and aim to provide human-like experiences to solve user problems. The five elements of conversational AI are natural language processing, machine learning, natural language understanding, natural language generation, and automatic speech recognition.
Businesses need conversational AI solutions to provide 24/7 multi-channel customer support, slash costs, and engage customers. Chatbots powered by AI can answer common questions instantly and route users to human agents when necessary. By analyzing past interactions and customer data, companies can better understand their customers’ needs and personalize their experience for higher engagement. Additionally, applying conversational AI improves the accessibility of products and websites for users with disabilities while providing equal opportunities for every user.